Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025!
Situated in the heart of Derby’s city centre, this multi-purpose destination aims to be a community hub for both business and entertainment.
About Becketwell Arena
Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue from the ground up.
Role Overview
To support all areas of corporate and event hospitality sales. This role will work as part of the Venue Sales and Hospitality Team at Becketwell Live.
What We Can Offer
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Key Responsibilities
- To help achieve financial targets within hospitality & C&E business whilst maximising all sales opportunities on live event days.
- To sell the venue restaurant offering and upgrade areas to maximise income per event. Proactive in selling the venues off-manifest seating areas to capacity for events.
- Work event days as discussed with the Head of Venue Sales and Event Hospitality and lead the casual team to fulfil high customer service levels for guests
- Act as administrative lead with premium partners and sales agents.
- Assist in account managing sponsorship partners and hospitality package clients
- Assisting with the sale of ad hoc packages and admin duties such as taking payment, issuing tickets and following up with the customers pre-show to ensure a great customer experience before they arrive at the venue
- Prepare and administrate hospitality documents and distribute with all departments
- Prepare and deliver the hospitality briefing documents and meeting for the casual hospitality team for show’s/event’s.
- Complete Pre-show suite and club seat checks
- Provide and promote the highest level of customer service as expected across the business when dealing with our Premium ticket holders
- To update the hospitality sales activity for all shows on a weekly basis.
- Work closely with the Events Department and Food and Beverage Department to ensure the smooth service, delivery and development of the VIP and hospitality areas.
Key Skills and Experience
- A proven track record of working in a customer facing role would be advantageous, preferably involving hospitality and customer service.
- Ability to build good internal and external relationships
- Outstanding customer service skills and the ability to problem solve where necessary
- Good IT and presentation skills.
- Strong communications skills.
- Strong attention to detail and follow-up skills
- Ability to work with some direction and to use own initiative
Please submit your application please submit your CV
recruitment@eu.asmglobal.com.
NB If internal please ensure you have spoken to your line manager prior to submitting your application.
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.