Who Are We

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that bring people together.

The Venue

The AO Arena has welcomed over 30 million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50million redevelopment, the new look AO Arena will attract more artists and for more fans, for many years to come.

Made in Manchester, Made for Manchester.

AO Manchester is operated by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experiences.

What We Offer:

• An opportunity to work at Manchester’s leading venue in the entertainment industry.
• Great rate of pay (above minimum wage)
• Flexible working arrangements- you can choose your own shift pattern to work around your other commitments improving your work life balance.
• Paid every 2 weeks for the shifts you have worked.
• Supporting the venue when hosting huge events for world famous Musicians, Comedians, Sporting Events and much more!
• Holiday allowance of 5.6 weeks in addition to your hourly rate.
• The ability to work for multiple employers and determine the shifts you work.
• Our casual employees make up the largest part of our workforce from people across the city, it’s a great place to make friends and socialise in a different environment.
• No submitting holiday requests- with casual working you have the ability to take extended holidays or time off work for those unplanned life events.

The Role

We are seeking a Premium and Special Events Host to deliver outstanding guest experiences through positive and engaging interactions. As a company representative, you will showcase our values and provide high standards of service during high-profile events, conferences, and shows. The ideal candidate is trustworthy, reliable, well-presented, and excels in managing stress while creating memorable experiences for our guests.

You will be responsible for:

• Handling general enquiries including wayfinding, ticketing, and accessibility needs.
• The operation in premium areas during events, with flexibility to support other areas.
• Directing and guide guests to their seats/suites, ensuring a friendly and approachable demeanour.
• Proactively engaging with guests to enhance their experience, including upselling and upgrades.
• Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
• Assisting in setting up and managing event areas, maintaining professionalism and brand standards.
• Resolving guest issues effectively, escalating when necessary.

You will have:

• Proven experience in a premium customer-facing role.
• Excellent verbal communication skills.
• A positive, approachable attitude with a passion for outstanding customer service.
• The ability to remain composed under pressure and make quick decisions.
• A continuous drive to enhance guest experiences.
• The skill to engage diverse audiences and adapt your communication style as needed.
• Professionalism in corporate settings like conferences and business events.
• The ability to switch to a relaxed, welcoming style for informal events like concerts.
• A successful track record in managing interactions with both high-profile clients and public attendees.

A degree of flexibility is required as evening and weekend work will be required.

Recruitment Process Outlined:

1^st Stage- You will be contacted by a member of ASM Global to discuss the vacancy.

2^nd Stage- You will be invited into our venue for one of our Recruitment days, so we get to know you a bit better beyond your CV.

Diversity Statement:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team.

We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.