Who we are
We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together
About P&J Live
Opening back in September 2019, the £333 million complex, has established P&J Live as the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources.
P&J Live is operated by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experiences
About the Role
To support the Food & Beverage Managers in delivering seamless F&B operations, ensuring a consistently high standard of service for all guests. This role is key in helping the venue meet its sales targets while maintaining a guest-focused approach. By assisting in the smooth execution of daily operations and promoting a positive guest experience, the position plays a vital role in fulfilling the venue’s vision to prioritize guest satisfaction in all aspects of the service.
What we can offer
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Your Responsibilities
- To assist the F&B
Manager in all operational requirements of the F&B operations.
- To ensure all
available resources are used to their optimum, ensuring a smooth running
and profitable operation.
- To lead a team to
ensure a high level of customer satisfaction in all areas of the F&B
operation including suites, VIP bars, Kiosks, Conference and banqueting
- To work events at the
venue to ensure the highest standard of service
- To work alongside the
F&B Managers, venue departments and relevant external contractors to
co-ordinate events for our clients.
- Daily use and
reporting on the EPOS system.
- Ordering of stock in
line with forth-coming events calendar and to raise Purchase Orders in
line with company procedures, liaise with the warehouse manager
- Ensure stock levels
are maintained in line with forth-coming events calendar.
- To manage staff and
casual recruitment, training, motivation, delegation, and discipline.
- To ensure compliance
to health & safety and food hygiene regulations and ensure all
relevant legislation is adhered to.
- Any other reasonable
duties as assigned by the F&B Operations Manager
Key Skills and Experience
- Impeccable customer service skills and a passion for delivery with finesse.
- Experience operating in a fast-paced premium environment in either hospitality or retail.
- Professional and articulate communication skills.
- A track record working in a guest/ customer facing role.
- A can-do approach with a positive attitude when it comes to facing challenges.
Recruitment Process Outlined:
1st Stage- Intro Call with Talent Team
2nd Stage- F2F Meeting with F&B Manager
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.